VETTED SAAS
Head to head · CRM

Salesforce vs Freshsales

A platform giant against a lean, affordable challenger. Salesforce wins on depth, reporting and scale; Freshsales wins on price, setup speed and everyday ease. Here is how they compare, and which one fits your team.

Reviewed by M. HALLORAN·Updated JUNE 2026·How we vet
★ Our pick
Salesforce
87 /100
vs
Challenger
Freshsales
85 /100
◂ Salesforce Advantage Freshsales ▸
Salesforce wins on depth and scale · Freshsales wins on price and everyday ease.

These are affiliate links marked rel=“sponsored”. We may earn a commission if you buy · it never affects our scores or who wins. Disclosure.

How they score

Criteria Salesforce Freshsales Winner
Ease of use
74
88
Freshsales
Customization and depth
95
78
Salesforce
Reporting and analytics
92
80
Salesforce
Value for money
72
90
Freshsales
Built in AI
88
84
Salesforce
Ecosystem and scale
94
76
Salesforce

Scores are our editorial assessment against the VettedSaaS rubric · not vendor supplied.

Choose Salesforce if…
+You need deep customization and governance
+You run complex, multi team pipelines
+You are scaling toward enterprise
+You want the largest third party app ecosystem
Choose Freshsales if…
+You want fast setup and low cost per seat
+Your team values ease over deep configuration
+You want built in phone, email and chat
+You are a startup or small sales team

Feature by feature

✓ full  ·  ∼ partial  ·  — none
Capability Salesforce Freshsales
Free plan — ✓to 3 users
Built in phone and email ∼add on ✓
AI assistant ✓Einstein ✓Freddy
Advanced customization ✓ ∼
Large app marketplace ✓AppExchange ∼
Quick setup, low admin ∼ ✓
Enterprise scale and governance ✓ ∼

Feature support verified as of June 2026 · check the vendor for current details.

Pricing, side by side

Per user / month, billed annually
Salesforce Our pick
Starter Suite $25
Pro Suite $100
Enterprise $175
Freshsales Challenger
Free $0
Growth $9
Pro $39
Enterprise $59

Pricing as of June 2026. Vendors change plans often · check the vendor for current pricing. Freshsales prices are per user/month billed annually; monthly billing runs higher. Salesforce raised Enterprise and Unlimited about 6% in 2025.

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