Freshsales
A clean, affordable CRM with phone and AI built in, aimed at lean sales teams.
Freshsales, from Freshworks, is a likeable mid market CRM that bundles things rivals charge extra for: a built in phone, email, chat and AI scoring through Freddy. The interface is clean, the free plan covers up to three users, and the paid tiers stay affordable. It will not match the depth of Salesforce or the breadth of Zoho, and its ecosystem is smaller, but for small teams that want calling and contact management in one tidy package, it is an easy tool to recommend.
The link below is an affiliate link. We may earn a commission · it never affects the score. Disclosure.
Phone, email and AI in one tidy CRM, at a price small teams can carry.
In its favour
Held against it
Ease, value and built in phone lead, depth is the ceiling.
Freshsales scores well on ease and value, helped by native calling. Its features, integrations and support land mid pack, which keeps it a strong small team pick rather than an enterprise contender.
Scored against the same five weighted criteria we use across CRM. See the rubric →
a small or mid sized sales team that wants calling, email and AI in one affordable, easy tool.
a large org needing deep customization, a vast integration ecosystem or enterprise grade reporting.
What it costs
Per user / month, billed annuallyPricing as of June 2026. A free plan covers up to 3 users. Check the vendor for current pricing.