VETTED SAAS
Head to head · Help Desk

Zendesk vs Gorgias

A general purpose platform against an ecommerce specialist. Zendesk serves any industry at scale; Gorgias is built around Shopify and order data, billing by ticket rather than by seat. Here is how they compare, and which model fits your store.

Reviewed by M. HALLORAN·Updated MARCH 2026·How we vet
★ Our pick
Zendesk
87 /100
vs
Challenger
Gorgias
85 /100
◂ Zendesk Advantage Gorgias ▸
Zendesk wins for general and enterprise support · Gorgias wins for Shopify stores that live in order data and want ticket based billing.

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How they score

Criteria Zendesk Gorgias Winner
Ecommerce and Shopify fit
80
94
Gorgias
Features and depth
92
82
Zendesk
Value for small teams
72
84
Gorgias
Integrations breadth
93
80
Zendesk
AI and automation
88
86
Zendesk
Omnichannel breadth
92
84
Zendesk

Scores are our editorial assessment against the VettedSaaS rubric · not vendor supplied.

Choose Zendesk if…
+You need broad, industry neutral support
+Complex routing, SLAs and reporting are core
+You want the largest app marketplace
+You are scaling toward enterprise volume
Choose Gorgias if…
+You run a Shopify or ecommerce store
+Agents need order and refund data in the ticket
+Per ticket billing suits your volume better than seats
+Revenue from support chat matters to you

Feature by feature

✓ full  ·  ∼ partial  ·  — none
Capability Zendesk Gorgias
Deep Shopify and order data ∼ ✓
Per seat pricing ✓ ∼ticket based
Native AI agent ✓Zendesk AI ✓AI Agent
Omnichannel (phone, chat, social) ✓ ✓
Large app marketplace ✓ ∼
Revenue and conversion tracking ∼ ✓

Feature support verified as of June 2026 · check the vendor for current details.

Pricing, side by side

Per agent / month, billed annually
Zendesk Our pick
Suite Team $55
Suite Growth $89
Suite Professional $115
Gorgias Challenger
Starter $10
Basic $50
Pro $300
Advanced $750

Pricing as of June 2026 · check the vendor for current pricing. Zendesk is per agent per month billed annually. Gorgias bills by ticket volume per month, not per seat: Basic includes about 300 tickets, Pro about 2,000 and Advanced about 5,000, with overage and AI Agent fees on top.

Keep exploring
Best Help Desk Software (overall) Zendesk vs Freshdesk Read the Zendesk verdict Read the Gorgias verdict