Gorgias
The desk built for online stores, where every ticket can tie back to an order.
Gorgias is purpose built for ecommerce support. It plugs deeply into Shopify, BigCommerce and Magento, surfaces order data beside each conversation and lets agents refund or edit orders without leaving the ticket. The model is different too: you pay by ticket volume rather than per agent. That rewards lean teams with steady volume but can sting when a busy month blows past your tier.
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If you sell on Shopify, Gorgias makes support feel like part of the store, not a bolt on.
In its favour
Held against it
The sharpest desk for online stores, priced by volume
Gorgias scores well on ecommerce fit and integrations. It scores lower on value because ticket based pricing and overage fees make the bill move with your busiest months.
Scored against the same five weighted criteria we use across help desk software. See the rubric →
an online store on Shopify or BigCommerce that wants order data and actions inside every support ticket.
a team outside ecommerce or one that needs flat, predictable per agent pricing.
What it costs
Per month, billed annually · priced by ticket volumePricing as of June 2026 · check the vendor for current pricing. Figures are monthly prices on annual billing, where each tier includes a set number of billable tickets; monthly billing costs more. Overage is charged per extra ticket once you pass a tier, and the AI automation add on bills separately, so real cost tracks your support volume.