Front
A shared inbox with the manners of email and the structure of a help desk.
Front sits between a team inbox and a full help desk. Conversations look and feel like email, but you get assignment, internal comments, shared drafts and SLAs underneath. That makes it a favorite for teams that handle nuanced, relationship driven support across email, chat and social. It is less of a classic ticketing engine, and its 2026 plans now lean on AI add ons that raise the real price.
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Front is for the team that wants support to keep the warmth of a real email, not a ticket number.
In its favour
Held against it
Collaboration first support that reads like email
Front scores high on ease and collaboration and holds its own on features. It scores lower on value, where channel limits on Starter and paid AI add ons push the real cost up.
Scored against the same five weighted criteria we use across help desk software. See the rubric →
a team that handles nuanced, relationship driven conversations and wants collaboration baked into the inbox.
a team that needs a heavy traditional ticketing engine or the lowest possible per seat price.
What it costs
Per seat / month, billed annuallyPricing as of June 2026 · check the vendor for current pricing. Figures are per seat per month billed annually after Front simplified to three tiers in 2026; monthly billing costs more. Copilot and Smart QA add about twenty dollars a seat each, and the Autopilot AI agent bills roughly eighty nine cents per resolved case on top of seats.