Gladly
A premium platform that puts the person, not the ticket, at the center.
Gladly is built around a single lifelong conversation with each customer across voice, chat, email and messaging. There are no ticket numbers, which appeals to consumer brands that treat support as part of the experience. It is genuinely polished and includes native voice, but it is also one of the most expensive desks here, with high per agent pricing and seat minimums that put it firmly in enterprise territory.
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Gladly is luxury support tooling, and it charges like it.
In its favour
Held against it
A polished, premium desk at a premium price
Gladly scores well on experience, voice and ease. It scores lowest here on value, where high per agent pricing and seat minimums put it out of reach for most small teams.
Scored against the same five weighted criteria we use across help desk software. See the rubric →
a premium consumer or retail brand that wants a people centered platform with native voice and can meet the minimums.
a budget conscious team or anyone who wants a simple, low cost ticketing desk.
What it costs
Per user / month, billed annuallyPricing as of June 2026 · check the vendor for current pricing. Figures are per user per month on annual plans, with a ten user minimum on Hero and a forty five user minimum on Superhero. Gladly does not publish pricing publicly, and native voice usage is often billed separately, so voice heavy teams should budget for usage on top.