VETTED SAAS
Head to head · Help Desk

Freshdesk vs Gorgias

A general purpose value desk against an ecommerce specialist. Freshdesk serves any industry with per seat pricing; Gorgias is built around Shopify and order data and bills by ticket, not by seat. Here is how they compare, and which model fits your store.

Reviewed by M. HALLORAN·Updated APRIL 2026·How we vet
★ Our pick
Freshdesk
88 /100
vs
Challenger
Gorgias
85 /100
◂ Freshdesk Advantage Gorgias ▸
Freshdesk wins for general support and predictable per seat pricing · Gorgias wins for Shopify stores that live in order data and prefer ticket based billing.

These are affiliate links marked rel=“sponsored”. We may earn a commission if you buy · it never affects our scores or who wins. Disclosure.

How they score

Criteria Freshdesk Gorgias Winner
Ecommerce and Shopify fit
78
94
Gorgias
Features and depth
88
82
Freshdesk
Value and pricing clarity
88
78
Freshdesk
Integrations breadth
85
80
Freshdesk
AI and automation
84
86
Gorgias
Free or low cost entry
86
78
Freshdesk

Scores are our editorial assessment against the VettedSaaS rubric · not vendor supplied.

Choose Freshdesk if…
+You need broad, industry neutral support
+Predictable per agent pricing matters
+You want a free or cheap starter tier
+Omnichannel ticketing is your core need
Choose Gorgias if…
+You run a Shopify or ecommerce store
+Agents need order and refund data in the ticket
+Per ticket billing suits your volume better than seats
+Revenue from support chat matters to you

Feature by feature

✓ full  ·  ∼ partial  ·  — none
Capability Freshdesk Gorgias
Deep Shopify and order data ∼ ✓
Per seat pricing ✓ ∼ticket based
Free or low cost starter ✓free tier ∼from $10
Native AI agent ✓Freddy ✓AI Agent
Omnichannel (phone, chat, social) ✓ ✓
Revenue and conversion tracking ∼ ✓

Feature support verified as of June 2026 · check the vendor for current details.

Pricing, side by side

Per agent / month, billed annually
Freshdesk Our pick
Free (1-2 agents) $0
Growth $19
Pro $55
Enterprise $89
Gorgias Challenger
Starter $10
Basic $50
Pro $300
Advanced $750

Pricing as of June 2026 · check the vendor for current pricing. Freshdesk is per agent per month billed annually with a 6 month free starter for 1 to 2 agents. Gorgias bills by ticket volume per month, not per seat: Basic includes about 300 tickets, Pro about 2,000 and Advanced about 5,000, with overage and AI Agent fees on top.

Keep exploring
Best Help Desk Software (overall) Freshdesk vs Zoho Desk Read the Freshdesk verdict Read the Gorgias verdict