VETTED SAAS
Head to head · Help Desk

HappyFox vs Gorgias

Structured ticketing against an ecommerce specialist. HappyFox keeps a tidy, category based help desk that internal and external teams run with ease; Gorgias is built around Shopify and order data and bills by ticket, not by seat. Here is how they compare, and which model fits your team.

Reviewed by M. HALLORAN·Updated JUNE 2026·How we vet
★ Our pick
HappyFox
82 /100
vs
Challenger
Gorgias
85 /100
◂ HappyFox Advantage Gorgias ▸
HappyFox wins for clean, structured ticketing and internal service desks · Gorgias wins for Shopify stores that live in order data and prefer ticket based billing.

These are affiliate links marked rel=“sponsored”. We may earn a commission if you buy · it never affects our scores or who wins. Disclosure.

How they score

Criteria HappyFox Gorgias Winner
Ecommerce and Shopify fit
70
94
Gorgias
Clean ticketing structure
88
80
HappyFox
Value and pricing clarity
74
78
Gorgias
Integrations breadth
80
82
Gorgias
AI and automation
78
86
Gorgias
Internal IT and service desk
88
66
HappyFox

Scores are our editorial assessment against the VettedSaaS rubric · not vendor supplied.

Choose HappyFox if…
+You want clean, category based ticketing
+Internal IT or HR support is the main use
+You prefer a structured, tidy interface
+You may want an unlimited agent, ticket based plan
Choose Gorgias if…
+You run a Shopify or ecommerce store
+Agents need order and refund data in the ticket
+Per ticket billing suits your volume better than seats
+Revenue from support chat matters to you

Feature by feature

✓ full  ·  ∼ partial  ·  — none
Capability HappyFox Gorgias
Deep Shopify and order data ∼ ✓
Clean ticketing structure ✓ ∼
Per seat pricing ✓agent based ∼ticket based
Native AI agent ∼add on ✓AI Agent
Internal IT and service desk ✓ —
Unlimited agent plan option ✓ ✓ticket priced

Feature support verified as of June 2026 · check the vendor for current details.

Pricing, side by side

Per agent / month, billed annually
HappyFox Our pick
Basic $24
Team $49
Pro $99
Enterprise PRO Quote
Gorgias Challenger
Starter $10
Basic $50
Pro $300
Advanced $750

Pricing as of June 2026 · check the vendor for current pricing. HappyFox is per agent per month billed annually; the Basic plan is capped at 5 agents and HappyFox also sells flat rate unlimited agent plans priced by ticket volume (from about $1,499 a month). Gorgias bills by ticket volume per month, not per seat: Starter includes about 50 tickets, Basic about 300, Pro about 2,000 and Advanced about 5,000, with overage and AI Agent fees on top.

Keep exploring
Best Help Desk Software (overall) Zendesk vs Gorgias Read the HappyFox verdict Read the Gorgias verdict