VETTED SAAS
Head to head · Help Desk

Help Scout vs Gorgias

A calm shared inbox against an ecommerce native desk. Help Scout keeps support simple and email first for SaaS and service teams; Gorgias is built for Shopify stores, tying tickets to orders and revenue. Here is how they compare.

Reviewed by M. HALLORAN·Updated APRIL 2026·How we vet
★ Our pick
Help Scout
86 /100
vs
Challenger
Gorgias
85 /100
◂ Help Scout Advantage Gorgias ▸
Help Scout wins on simplicity and broad fit · Gorgias wins decisively for Shopify and ecommerce stores.

These are affiliate links marked rel=“sponsored”. We may earn a commission if you buy · it never affects our scores or who wins. Disclosure.

How they score

Criteria Help Scout Gorgias Winner
Ease of use
92
82
Help Scout
Shared inbox and email
92
80
Help Scout
Ecommerce and Shopify
64
95
Gorgias
Live chat and messaging
74
84
Gorgias
Value for money
76
74
Help Scout
AI and automation
80
84
Gorgias

Scores are our editorial assessment against the VettedSaaS rubric · not vendor supplied.

Choose Help Scout if…
+You run a SaaS or service business, not a store
+A simple shared inbox is your core need
+You value calm, fast onboarding
+Email and knowledge base cover most tickets
Choose Gorgias if…
+You run a Shopify or ecommerce store
+You want tickets linked to orders and revenue
+Live chat and social channels drive sales
+You prefer pricing based on ticket volume

Feature by feature

✓ full  ·  ∼ partial  ·  — none
Capability Help Scout Gorgias
Shared inbox simplicity ✓ ∼
Shopify and ecommerce data — ✓
Revenue and order tracking — ✓
Live chat ∼ ✓
Native AI agent ∼AI Answers ✓AI Agent
Per seat pricing ✓ —ticket based

Feature support verified as of June 2026 · check the vendor for current details.

Pricing, side by side

Billed annually · models differ
Help Scout Our pick
Standard $25
Plus $45
Pro $75
Gorgias Challenger
Starter $10
Basic $50
Pro $300
Advanced $750
Enterprise Quote

Pricing as of June 2026 · check the vendor for current pricing. Help Scout charges per user (Standard $25, Plus $45, Pro $75) on annual billing with unlimited contacts. Gorgias is priced by monthly ticket volume rather than per seat: Starter $10 per month for 50 tickets, then Basic $50, Pro $300 and Advanced $750 per month on annual billing, with AI Agent interactions about $0.90 each.

Keep exploring
Best Help Desk Software (overall) Zendesk vs Help Scout Freshdesk vs Gorgias Best Help Desk for Ecommerce Read the Help Scout verdict Read the Gorgias verdict