VETTED SAAS
Head to head · Help Desk

Intercom vs Gorgias

A chat first messenger against an ecommerce native help desk. Intercom centers on in app messaging and the Fin AI agent; Gorgias is built for Shopify stores, tying tickets to orders and revenue. Here is how they compare, and which fits your team.

Reviewed by M. HALLORAN·Updated APRIL 2026·How we vet
★ Our pick
Intercom
85 /100
vs
Challenger
Gorgias
85 /100
◂ Intercom Advantage Gorgias ▸
A genuine toss up overall · Intercom wins on in app chat and AI resolution, Gorgias wins decisively for Shopify and ecommerce support.

These are affiliate links marked rel=“sponsored”. We may earn a commission if you buy · it never affects our scores or who wins. Disclosure.

How they score

Criteria Intercom Gorgias Winner
Live chat and messaging
94
80
Intercom
Ecommerce and Shopify
70
95
Gorgias
AI and automation
90
84
Intercom
Value for money
70
74
Gorgias
Ease of use
84
82
Intercom
Omnichannel support
86
84
Intercom

Scores are our editorial assessment against the VettedSaaS rubric · not vendor supplied.

Choose Intercom if…
+Support is chat first or lives in your product
+You want the Fin AI agent resolving tickets
+You run a product led SaaS business
+In app messaging matters more than orders
Choose Gorgias if…
+You run a Shopify or ecommerce store
+You want tickets linked to orders and revenue
+Social and marketplace channels drive support
+You prefer pricing based on ticket volume

Feature by feature

✓ full  ·  ∼ partial  ·  — none
Capability Intercom Gorgias
In app messenger ✓ ∼
Shopify and ecommerce data ∼ ✓
Native AI agent ✓Fin ✓AI Agent
Revenue and order tracking — ✓
Per seat pricing ∼seat plus usage —ticket based
Social and marketplace channels ∼ ✓

Feature support verified as of June 2026 · check the vendor for current details.

Pricing, side by side

Billed annually · models differ
Intercom Our pick
Essential $29
Advanced $85
Expert $132
Gorgias Challenger
Starter $10
Basic $50
Pro $300
Advanced $750
Enterprise Quote

Pricing as of June 2026 · check the vendor for current pricing. Intercom is priced per seat (Essential $29, Advanced $85, Expert $132 per seat per month annual) plus the Fin AI agent at about $0.99 per resolution. Gorgias is priced by monthly ticket volume, not per seat: Starter is $10 per month for 50 tickets, then Basic $50, Pro $300 and Advanced $750 per month on annual billing, with AI Agent interactions about $0.90 each.

Keep exploring
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