VETTED SAAS
Head to head · CRM

Close vs Microsoft Dynamics 365

A calling first CRM for outbound teams against an enterprise platform built into Microsoft 365. Close wins on built in calling, SMS, a power dialer and speed to value; Dynamics 365 wins on enterprise depth, customization and Microsoft fit. Two very different tools for two very different teams.

Reviewed by M. HALLORAN·Updated MAY 2026·How we vet
★ Our pick
Close
86 /100
vs
Challenger
Microsoft Dynamics 365
84 /100
◂ Close Advantage Microsoft Dynamics 365 ▸
Close leads on outbound speed and value · Dynamics 365 answers with enterprise depth and Microsoft fit.

These are affiliate links marked rel=“sponsored”. We may earn a commission if you buy · it never affects our scores or who wins. Disclosure.

How they score

Criteria Close Microsoft Dynamics 365 Winner
Ease of use
88
72
Close
Built in calling and SMS
95
78
Close
Outbound and sales velocity
92
80
Close
Value and entry price
84
68
Close
Enterprise depth
74
93
Microsoft Dynamics 365
Microsoft 365 integration
70
95
Microsoft Dynamics 365

Scores are our editorial assessment against the VettedSaaS rubric · not vendor supplied.

Choose Close if…
+Your team lives on the phone all day
+You want calling and SMS built in
+You run high volume outbound
+You want a lean, fast sales workflow
Choose Microsoft Dynamics 365 if…
+You run a large or complex sales org
+You live inside Microsoft 365 and Teams
+You need deep, custom enterprise workflows
+You want Copilot AI across the stack

Feature by feature

✓ full  ·  ∼ partial  ·  — none
Capability Close Microsoft Dynamics 365
Free plan — —
Built in calling and SMS ✓ ∼add on
Power dialer ✓ —
Visual sales pipeline ✓ ✓
Workflow automation ✓ ✓
AI assistant ✓AI ✓Copilot
Enterprise customization ∼ ✓Power Platform

Feature support verified as of June 2026 · check the vendor for current details.

Pricing, side by side

Per user / month, billed annually
Close Our pick
Solo $9
Essentials $35
Growth $99
Microsoft Dynamics 365 Challenger
Sales Professional $65
Sales Enterprise $105
Sales Premium $150

Pricing as of June 2026. Vendors change plans often · check the vendor for current pricing. Close lists per user billed annually with no free plan; its Solo tier is limited to one user. Dynamics 365 Sales tiers are Microsoft list prices per user per month billed annually, with no free plan.

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