VETTED SAAS
Head to head · CRM

Salesforce vs Microsoft Dynamics 365

Two enterprise heavyweights with very different DNA. Salesforce leads on breadth, ecosystem and pure CRM polish; Dynamics 365 wins inside the Microsoft world, tying Sales to Teams, Outlook and the Power Platform. Here is how they compare, and which one fits your team.

Reviewed by M. HALLORAN·Updated JUNE 2026·How we vet
★ Our pick
Salesforce
87 /100
vs
Challenger
Microsoft Dynamics 365
84 /100
◂ Salesforce Advantage Microsoft Dynamics 365 ▸
Salesforce leads on breadth and CRM polish · Dynamics 365 pulls ahead inside the Microsoft stack.

These are affiliate links marked rel=“sponsored”. We may earn a commission if you buy · it never affects our scores or who wins. Disclosure.

How they score

Criteria Salesforce Microsoft Dynamics 365 Winner
Ease of use
74
70
Salesforce
Customization and depth
95
93
Salesforce
Reporting and analytics
92
90
Salesforce
Microsoft 365 integration
78
95
Microsoft Dynamics 365
Value for money
72
70
Salesforce
App ecosystem
94
88
Salesforce

Scores are our editorial assessment against the VettedSaaS rubric · not vendor supplied.

Choose Salesforce if…
+You want the largest CRM and app ecosystem
+Your processes need deep, governed customization
+You are standardizing on a best of breed CRM
+You want a mature partner and consultant network
Choose Microsoft Dynamics 365 if…
+Your company runs on Microsoft 365 and Teams
+You want Sales tied to Outlook and the Power Platform
+You already license Dynamics or Office enterprise plans
+You value native Power BI reporting

Feature by feature

✓ full  ·  ∼ partial  ·  — none
Capability Salesforce Microsoft Dynamics 365
Native Microsoft 365 and Teams ∼connector ✓
Built in AI assistant ✓Einstein ✓Copilot
Power BI / advanced analytics ∼add on ✓
Large third party app marketplace ✓AppExchange ∼
No code customization ✓ ✓
Free plan — —
Best fit for enterprise scale ✓ ✓

Feature support verified as of June 2026 · check the vendor for current details.

Pricing, side by side

Per user / month, billed annually
Salesforce Our pick
Starter Suite $25
Pro Suite $100
Enterprise $175
Microsoft Dynamics 365 Challenger
Sales Professional $65
Sales Enterprise $105
Sales Premium $150

Pricing as of June 2026. Vendors change plans often · check the vendor for current pricing. Dynamics 365 Sales Premium has a 10 seat minimum. Salesforce raised Enterprise and Unlimited about 6% in 2025. Both quote enterprise tiers by deal.

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