VETTED SAAS
Head to head · CRM

Freshsales vs Microsoft Dynamics 365

An affordable, sales focused CRM against an enterprise platform built into Microsoft 365. Freshsales wins on ease, low entry price, a free plan and a built in phone; Dynamics 365 wins on enterprise depth, customization and Microsoft fit. The right pick turns on your size and stack.

Reviewed by M. HALLORAN·Updated MAY 2026·How we vet
★ Our pick
Freshsales
85 /100
vs
Challenger
Microsoft Dynamics 365
84 /100
◂ Freshsales Advantage Microsoft Dynamics 365 ▸
Freshsales leads on ease, value and native calling · Dynamics 365 answers with enterprise depth and Microsoft fit.

These are affiliate links marked rel=“sponsored”. We may earn a commission if you buy · it never affects our scores or who wins. Disclosure.

How they score

Criteria Freshsales Microsoft Dynamics 365 Winner
Ease of use
88
72
Freshsales
Value and entry price
90
68
Freshsales
Free plan
84
40
Freshsales
Built in phone and email
90
78
Freshsales
Enterprise depth
76
93
Microsoft Dynamics 365
Microsoft 365 integration
72
95
Microsoft Dynamics 365

Scores are our editorial assessment against the VettedSaaS rubric · not vendor supplied.

Choose Freshsales if…
+You want native calling without an add on
+You need a low entry price per seat
+You want a free plan to start
+You are a small to midsize sales team
Choose Microsoft Dynamics 365 if…
+You run a large or complex sales org
+You live inside Microsoft 365 and Teams
+You need deep, custom enterprise workflows
+You want Copilot AI across the stack

Feature by feature

✓ full  ·  ∼ partial  ·  — none
Capability Freshsales Microsoft Dynamics 365
Free plan ✓3 users —
Built in phone ✓ ∼add on
Visual sales pipeline ✓ ✓
Workflow automation ✓ ✓
AI assistant ✓Freddy ✓Copilot
Microsoft 365 integration ∼ ✓
Enterprise customization ∼ ✓Power Platform

Feature support verified as of June 2026 · check the vendor for current details.

Pricing, side by side

Per user / month, billed annually
Freshsales Our pick
Free $0
Growth $9
Pro $39
Microsoft Dynamics 365 Challenger
Sales Professional $65
Sales Enterprise $105
Sales Premium $150

Pricing as of June 2026. Vendors change plans often · check the vendor for current pricing. Freshsales lists per user billed annually and offers a free plan for up to 3 users. Dynamics 365 Sales tiers are Microsoft list prices per user per month billed annually, with no free plan.

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