Emotive
Managed, conversational SMS for ecommerce brands, leaning on a hands on team and a do it for you service model.
Emotive sells SMS as a managed channel rather than a self serve tool. Every plan pairs the texting platform with people: a customer success manager, dedicated copywriters on higher tiers and a TextPros service that drafts campaigns for you. The model suits brands that want results without staffing SMS internally, and Emotive backs it with a 5x ROI guarantee, contract buyouts to switch from a competitor and published, transparent per message rates that fall as you scale. In June 2026 Emotive was acquired by Privy, which folds the conversational SMS product into a larger ecommerce marketing platform. The tradeoffs: the platform itself is lighter on advanced self serve automation than the ecommerce leaders, the value rests heavily on the managed service, and the acquisition adds some roadmap uncertainty.
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SMS run for you by a team, not just software you log into.
In its favour
Held against it
A done for you texting service for ecommerce.
Emotive scores well on support and onboarding thanks to its managed model, and its rates are honest and public. Lighter self serve automation and reliance on the service team hold it in the solid tier, consistent with its place on our enterprise best of list.
Scored against the same five weighted criteria we use across SMS marketing. See the rubric →
an ecommerce brand that wants a team to run SMS for you with a results guarantee.
a marketer who wants the deepest self serve automation or to run campaigns entirely in house.
What it costs
Per month plus per messagePricing as of June 2026. Emotive publishes four SMS tiers: Starter at $100 a month plus about $0.015 per SMS and $0.025 per MMS with no minimum spend, Pro at $200 a month plus about $0.01 per SMS and $0.02 per MMS with a $200 minimum, Advanced at $300 a month plus about $0.008 per SMS and $0.016 per MMS with a $400 minimum, and custom Enterprise pricing above a 10,000 list; a 14 day trial and a 5x ROI guarantee apply. Check the vendor for current pricing.