Head to head · Help Desk

Zoho Desk vs Gorgias

A feature deep, low cost desk against an ecommerce native one. Zoho Desk is a value packed all rounder, strongest inside the Zoho ecosystem; Gorgias is built for Shopify stores, tying tickets to orders and revenue. Here is how they compare.

          Reviewed by M. HALLORAN·Updated MARCH 2026·How we vet
        

★ Our pick

Gorgias

85 /100

Challenger

Zoho Desk

84 /100

          ◂ Gorgias
          Advantage
          Zoho Desk ▸
        

A close call · Gorgias wins decisively for Shopify and ecommerce stores, Zoho Desk wins on value and breadth for general teams.

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How they score

Criteria Gorgias Zoho Desk Winner

Ecommerce and Shopify

Gorgias

Live chat and messaging

Gorgias

Value for money

Zoho Desk

Features and configurability

Zoho Desk

Omnichannel support

Zoho Desk

AI and automation

Gorgias

Scores are our editorial assessment against the VettedSaaS rubric · not vendor supplied.

Choose Gorgias if…

+You run a Shopify or ecommerce store

+You want tickets linked to orders and revenue

+Live chat and social channels drive sales

+You prefer pricing by ticket volume

Choose Zoho Desk if…

+You want deep features at a low price

+You run a general support or IT desk

+You already use other Zoho apps

+A free plan and per agent pricing help

Feature by feature

✓ full · ∼ partial · — none

Capability Gorgias Zoho Desk

Shopify and ecommerce data ✓ ∼

Revenue and order tracking ✓ —

Deep configurability ∼ ✓

Omnichannel channels ✓ ✓

Free plan — ✓up to 3 agents

Per seat pricing —ticket based ✓

Feature support verified as of June 2026 · check the vendor for current details.

Pricing, side by side

Billed annually · models differ

Gorgias Our pick

Starter $10

Basic $50

Pro $300

Advanced $750

Enterprise Quote

Zoho Desk Challenger

Free $0

Express $7

Standard $14

Professional $23

Enterprise $40

Pricing as of June 2026 · check the vendor for current pricing. Gorgias is priced by monthly ticket volume, not per seat: Starter $10 per month for 50 tickets, then Basic $50, Pro $300 and Advanced $750 per month on annual billing, with AI Agent interactions about $0.90 each. Zoho Desk is per agent: a free plan for up to 3 agents, then Express $7, Standard $14, Professional $23 and Enterprise $40 per agent per month annual.

Keep exploring

Best Help Desk Software (overall) Zendesk vs Zoho Desk Freshdesk vs Gorgias Best Help Desk for Ecommerce Read the Zoho Desk verdict Read the Gorgias verdict