Hiver
A help desk that lives right inside Gmail, built for small teams that already run on Google Workspace.
Hiver layers shared inboxes, assignments, notes and light automation directly onto Gmail, so agents never leave the inbox they already know. For small teams on Google Workspace that want order without a heavy platform, it is one of the easiest desks to adopt. The tradeoff is depth: omnichannel, analytics and AI are improving but still trail the dedicated platforms, and the per user price is fair rather than cheap once you pass the free tier.
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Hiver is the easy answer when a small team wants order without ever leaving Gmail.
In its favour
Held against it
The simplest path from a busy inbox to a real desk
Hiver wins on ease of use and onboarding because it never leaves Gmail. It scores lower on raw feature depth and analytics, the deliberate cost of staying light and inbox first.
Scored against the same five weighted criteria we use across help desk software. See the rubric →
a small team on Google Workspace that wants shared inboxes and light support workflows without learning a separate platform.
a larger or omnichannel operation that needs deep automation, voice and advanced analytics out of the box.
What it costs
Per user / month, billed annuallyPricing as of June 2026 · check the vendor for current pricing. Figures are per user per month billed annually; monthly billing costs more. Paid plans carry a two seat minimum, and the Hiver AI features are sold as a separate add on near twenty dollars per user per month.